Q. What is the $20.00 fee for?
A. The minimal fee of $20.00 is Kalbarri Accommodation Services Booking Fee which is charged for admin services and credit card charges, you will still be required to pay this fee if you pay by Cash, Chq or Money Order. The fee is added to your booking amount at the time of making the booking. If a price needs to be altered manually or price changes for any other reason, the $20.00 booking fee still stands whether or not it was quoted to you.
Q. What is the Check-in time?
A. 2pm is the Check-in time, however, if the property has been vacant prior to your stay, we may be able to check you in a few hours earlier, please call the day before your booking to see if this is possible. All peak bookings are strictly 2pm, most often someone has checked out at 10am, the cleaner does need the hours in between to do the clean.
As our office closes at 5pm weekdays & 3pm on weekends guests arriving after these times will be notified by SMS of the access code to our keysafe. Keys & map to accommodation will be palced in an envelope with guest name on front and placed in keysafe for collection on guest arrival.
Q. What happens if we are checking in late?
A. Please call or email us if you think you will be late checking in . We will organise for both your key and map to accommodation to be left in our keysafe and will supply you with the access code needed.
Q. Can we put our food in the fridge of our property prior to the 2pm check-in?
A. Unfortunately, we do not allow anybody to enter the property during the cleaning time.
Q. What time is check-out?
A. Checkout is strictly 10am, you may be charged for an extra day stay if you remain in the property after 10am.
Q. Is my property fully self contained?
A. All of our properties are self contained in regards to Kitchenware, TV, DVD, etc, most do have linen but some properties do ask you to BYO linen, this should be made clear on the description of the property, if you are unsure please call or email our office and we can help you.
Q. Are any consumables provided?
A.In an effort to keep our prices down consumables are not provided in any of our properties.There will be a toilet roll, 1x bin bag, a small amount of dishwashing liquid and dishcloth provided on check-in. All other consumables are the responsibility of the guest.
Q. Where do we collect keys?
A. The address of our office is 62 Grey Street - The Ray White Kalbarri Office. We are located next to the Kalbarri Visitors Centre and Kalbarri Fish & Chips. If you do have any problems finding us, please give us a call, we will help you with directions.
Q. How do I find my property?
A. We will provide you with a clearly marked map on arrival, there is also a Google map provided on the location button of the property on the website.
Q. What happens if I want to rebook the same period for the following year?
A. We mark out all peak dates to enable guests to rebook during their stay if they wish. You will need to pop into the office to do so. If you do not rebook your dates for the next year during your stay, those dates will then be made available to the general public.
Q. What do I do if I need to cancel my booking?
A. You will need to contact the office in regards to a cancellation. All cancellation policies are listed in our terms and conditions which you can read through from the link provided in your pending/confirmed emails, also on the terms and conditions tab on the right hand side of our home page. Deposits are non-transferable.
All cancellations - we would hold your deposit/full payment until the property is relet, at that time we would refund your deposit/full payment minus $33 admin fees. Please understand you are booking based on these policies.
Q. When is my deposit due?
A. Your deposit should be paid within 48 hours of making the booking.
Q. When is my final payment due?
A. Final payments do need to be made 30 days prior to your check-in date.
Q. What if I make my booking less than 30 days prior to check-in?
A. You will be required to make full payment within 48 hours of making the booking.
Q. Is there any paperwork I need to fill in?
A. We do ask each guest to fill in a guest registration form. You are welcome to download this form from either your pending or confirmed email, fill it in and bring it with you for a smoother check-in, alternatively, we will ask you to fill in a guest registration form on arrival. This does apply to ALL guests and is compulsory.
Q. What happens if we damage something?
A. We do appreciate everybody’s honesty in regards to any damages. As the Accommodation Property Manager, I do take a dim view of anyone trying to hide damages or repair damages themselves. The guest registration form is a guest's acceptance that they are happy to pay for any damages that occur during a stay. Both the cleaners and I check the property fully to ensure everything is in the same condition after each check-out. I do recommend taking a set of personal photos on check-in, it may help you, if you feel damages did not occur during your stay. Most common sentence used "It was like that when I got here".
Q. Can I have my dog at the property?
A. We do have a small number of dog friendly properties that you are free to book wherever available. You can click the pet friendly box on the Search for Accommodation Page, it will bring up all the pet friendlies and their availability. Under NO circumstances is a pet allowed INSIDE the property. Guests with pets do need to understand other people will be coming in after you, they may have a pet allergy and they could fall ill or worse due to a pet allergy. This is something we take very seriously, not to mention if the cleaner reports dog hair, you will be expected to pay the extra cleaning account.
Q. What happens if I bring my dog to a property that is NOT pet friendly?
A. We do not allow any pets on properties that are not pet friendly. Quite simply you would be asked to leave immediately.
Q. Do you hire linen, highchairs and cots?
A. We do have contact with a local business that can arrange hire linen, we can organise this for you. You can either call or email our office with an enquiry. We do have a couple of cots and highchairs for hire, you could include this in your special requirements of your booking enquiry. Alternatively, you are welcome to call or email us through a request.
Q. Would there be parking for my boat at a property?
A. Every property is different, some do cater for extra cars and boats, some don't. You will find this information in the description of each property on the website, however, if you are unsure, please call or email us and we will be able to help you with this information. Best to do so prior to making the booking.
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